For Owners of Exceptional Custom Homes

Your home. Known. Managed.

Vault is a premium home management platform built for high-end custom homes. We create a complete digital record of your property and pair it with an AI concierge that understands the house, so owning it is easier, more organized, and more enjoyable. It all lives on an iPad installed in your home.

Introduced by the builders, architects and designers behind $3M to $10M+ custom homes.
The Bennett Residence18 Post Road · Bridle Path
Dashboard
New Request
Lists & Tasks
Files & Media
Concierge
Contacts
What can I help you with, Mr. Bennett?
Home Record
412 Files
Systems Known
32
Steam shower — no steam on start-upTrade booked
Furnace filter — due this weekScheduled
Ask the Concierge…24 / 7
Serving Bridle Path · Forest Hill · Rosedale · Hoggs Hollow · Oakville · Muskoka
The Film

Every home has a story.

The Problem

An exceptional home is a complicated thing to own.

Steam showers, radiant floors, automation, custom millwork, dozens of systems and trades. The day the keys are handed over, all of that knowledge starts to scatter.

I

The information is everywhere

Drawings with the architect, permits with the builder, manuals in a box, warranties in someone's inbox. When you need one of them, nobody can find it.

II

Every issue is a guessing game

Something stops working at 9pm. Is it serious? Which trade installed it? What model is it? You end up texting three people and waiting for one to call back.

III

The home's history disappears

Who serviced the boiler, what paint is on the walls, what's behind the drywall. That history is valuable, and without a record it's lost a little more every year.

The Platform

A complete record of the home, and a concierge that knows it.

Two things sit at the heart of Vault, delivered through an elegant iPad application that lives in your home.

01 — The Digital Home Archive

Everything important about the property, in one place.

Our team collects and organizes every document, drawing, spec and photo of your home into one centralized record, filed the way you think about the house. Nothing to dig for, nothing lost when people move on.

  • Plans & design: architecture, engineering, interior design, landscape
  • Construction & approvals: permits, inspections, progress documentation
  • Materials & specifications: finishes, fixtures, equipment, manuals
  • Warranties & property records: warranties, insurance, service agreements
  • Maintenance & service: reports, repairs and the full maintenance history
  • Photos & video: professional photography, walkthroughs, drone footage and building anatomy
Files & Media
Plans & DesignArchitecture · engineering · interior · landscape48 files
Building AnatomyEvery wall photographed before it closed612 photos
Materials & SpecificationsSub-Zero · Wolf · Savaria · Lutron · 47 manualsOpen
Warranties & Property RecordsWarranties · insurance · service agreementsUp to date
Concierge
How do I turn on the sauna?
Vault ConciergeIt's the panel to the right of the cedar door. Hold the crown dial for two seconds, then turn it to your temperature. It takes about 35 minutes to heat.
And the ensuite floor is cold.
Vault ConciergeThat's usually one zone's actuator, the same part replaced last February. I can have the plumber out tomorrow morning with it on the van. Shall I book it?
02 — The AI Home Concierge

Don't search for it. Just ask.

This is what brings the platform to life. The concierge is trained on your home's own record, every system, manual and trade, so instead of navigating folders or hunting for a manual, you simply ask. Tap the photo of your home and speak, or type.

  • Answers from your home's own records, not the internet
  • Walks you through any system, control or appliance in the house
  • Helps with the easy fixes, and sends the right trade for everything else
  • The trade arrives knowing the model, the history and the likely part
  • Keeps lists, schedules and the maintenance log up to date as you talk
03 — Lists, Tasks & Care

The home tells you when it needs attention.

Every system carries its own service schedule from its manufacturer, and Vault keeps the household running around it: the cleaner's checklist, the gardener's seasons, and anything else you need, built by the concierge in seconds.

  • Scheduled maintenance for every registered system
  • Lists for house staff, shared to their phones
  • Ask the concierge to build any list, like closing the cottage for winter
  • One tap turns a reminder into a booked visit
Lists & Tasks
Furnace filter changeDue this week · approved HVAC tradeDue Soon
Gardener · fall cleanupShared with grounds staff · 9 tasksSent
Sauna · annual inspectionBooked · Nov 14Booked
How It Works

Introduced at handover. Yours for the life of the home.

Vault arrives through the professionals you already trust, and stays with you long after the project is finished.

01

Your builder introduces Vault

Your builder, architect or interior designer introduces Vault as the project is completed and handed over, and covers the cost of onboarding.

02

We digitize the home

Our team collects and organizes everything about the property into a complete digital record, and prepares the AI concierge to find any of it in an instant.

03

Your iPad is installed

Your personalized platform arrives on a newly installed iPad in the home, ready the day you move in.

04

The record keeps growing

Every repair, service and upgrade is added as it happens, building an evolving history of the property that becomes more valuable every year.

Membership

Onboarding is taken care of. The rest is up to you.

Vault is built around a long-term relationship with the homeowner, not a one-time install.

I

Professional home digitization

A one-time onboarding, paid by the builder, architect or designer who introduces you. We gather and organize everything, and set up the concierge for your home.

II

Vault membership

Once your home is live, continue with a monthly or annual subscription: the archive, the AI concierge, lists and maintenance, all kept current.

III

Human concierge, optional

For owners who want a more hands-on experience, our concierge team coordinates trades, schedules visits and closes the loop for you.

For Builders, Architects & Designers

The handover your clients will remember.

You create exceptional homes. Vault makes sure your clients can live in them with ease, and keeps the knowledge of everything you built organized and in their hands for the life of the home.

You introduce Vault at completion and cover a one-time onboarding fee. We do the rest: collecting the drawings, specs, warranties and photos, building the record, and installing the iPad. After that, your client's questions come to Vault, not to your phone.

Become a Referral Partner
1
one-time onboarding fee, at handover
0
hours of your team's time to digitize the home
24/7
AI concierge for your client
For life
the home's record keeps growing
Where Vault Is Headed

More than a place to store information.

Over time, Vault becomes an evolving digital history of the property, one that grows and becomes more valuable throughout the life of the home, for you and for whoever owns it next.

"Your home. Known. Managed."
— The Vault Standard
The Demo Is Live

See it on the iPad,
the way you'll live with it.

Walk through a live residence yourself: tap the house to talk to the concierge, open the home archive, build a list. When you're ready to bring Vault to a home, we're one email away.

Open the Live Demo
info@vaultestategroup.com  ·  Toronto, Ontario